2009年4月19日星期日

大卫马修:口號和绩效管理

出处  ∶星洲日报
原题  ∶One Malaysia: An empty slogan disguised as a solution
作者  ∶大卫马修(DAVID D. MATHEW)
发表日期∶19-04-09
翻译  ∶陈莉珍

口號的奥妙,是它常让我们以为这就是解决方案。但事实上,口號自身只是一个空洞无物的修辞。

至今,『全民的马来西亚』就是一个佯装成解决方案的空洞口號。它犹如一个迷路的小孩,赤裸裸和迷惘的被丟弃在马来西亚政治路上,只因为它的创造者忘了替它定位。

《马来前锋报》的阿旺瑟拉马(Awang Selamat),还有很多其他人,慷慨的替『全民的大马』定位。但在纳吉为我们解释他自己对『全民的大马』的瞭解之前,它只是一个毫无意义的名词。

上週五(4月217日)出席马来西亚中华工商联合会的会议时,首相表示全民的马来西亚的整个主义是强调各族团结、互相信任、尊重,共同努力。老实说,这听起来犹如任何一首爱国歌曲。国人依然在等待一个更明確实际的主义。

我们或许永远也等不到答案,但如果真有答案了,只希望『全民大马』是一个不计肤色、种族,却对马来西亚老百姓承受的痛苦、机会和才能敏感的一个政策。

说到才能,新首相宣佈以『关键表现指標』(KPI)来评估部长们的表现,是人耳目一新。其实,这已让人期待已久,同时,也是可以执行部长责任制的开始。

在这个对部长责任制完全陌生的国家里,关键表现指標是淘汰表现不佳的部长最好的办法。如果实施得当,我们將不会看到部长在低素质的公共建设计划被揭发后,依然可以保住自己的饭碗。我们也不会看到青体部长在国家青年足球队於几乎没有对手的国际赛事惨败后,还可保住饭碗。

或许,我们的內政部长也將会被革职,如果他用『保护她的人身安全』这种理由,引用內安法令將任何人拘留。

部长们应时刻被提醒,他们的部长责任不仅限於自己的行动,同时也必须为自己部门里的官员,和部门的全体表现负责。如果无法在这些领域获得优良的关键表现指標,那么该位部长就须离职。

当然,没有人可以担保关键表现指標制度一定行得通。不过,至少现在我们有一个评估制度,而执行是另一回事。

部长『巡查员』许子根的差事,是一件不让人称羡的差事。一想到他必须鞭策纳兹里,就会惹人发笑。

最后,如果负责监督表现的部长无法表现,那么首相就必须兑现自己的诺言,让人取代这位没有办法取得良好关键表现指標的部长。如果这真的发生,就会是一场灾难,因为监管人都无法表现。

说到表现不佳,檳州民联政府一直无法委任新的第一副首席部长,以取代离职的法鲁斯,这是一个效率欠奉的现象。一直批评敦阿都拉拖拉的安华是不是应该照照镜子呢?

需要面对、解决政治压力或党內问题,不该是借口,因为这不是人民的问题。

民联迟迟不能委任檳州新第一副首长,还有委任所谓的影子內阁,是无法令人接受的。这样的窘境一定要尽快解决,才能让人民看到民联和国阵的不同。

说到拖延,让我们欢迎黄洁冰归队。民联用了很长的时间,將她还给了武吉兰樟选民。
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The thing about slogans is that we often fall into the trap of mistaking them for real solutions. The reality is that slogans by itself are often nothing more than convenient rhetoric with an inside as empty as a pauper’s pocket.

Thus far, One Malaysia has been just that. It is an empty slogan disguised as a solution. Like a lost child, we find it limbering confused and naked along Malaysia’s political road by virtue of it being left without a definition from its maker.

Utusan Malaysia’s whispering Awang Selamat has of course rather kindly ventured its take on One Malaysia and so have many others but until Datuk Seri Najib Tun Razak breathes life into it with his own definition, the phrase has no value.

The wait for this may well be in vain. But should an official definition be forthcoming, the hope is that it will firstly describe this One Malaysia entity as something completely blind to race and colour but sensitive to the pain, suffering, potential and aptitude of any ordinary Malaysian.

On the matter of aptitude, it must be said that the new Prime Minister’s decision to apply Key Performance Indicators (KPIs) in evaluating the performance of Ministers is one that is both refreshing and long overdue. It is for all intents and purposes the stick that seeks to enforce Individual Ministerial Responsibility.

In a country where the principle of Individual Ministerial Responsibility is almost completely alien, KPIs are the best way to boot out the poor performers. With proper implementation, the days where the Minister of Works keeps his job after a substandard public construction project comes to light is over.

Gone also are the days where the Minister of Youth and Sports manages to remain snug in her seat on the back of an official loss-making tin cup international youth football tournament played to no one in particular.

With any luck, the country will also see the Home Minister being booted out should he bungle up and purport to arrest a person under the draconian ISA “for her own protection”.

Ministers are reminded that Individual Ministerial Responsibility does not only cover his own actions. It also includes the overall performance of his ministry and his official’s actions or lack thereof. Poor marks in any of these areas will result in a lowly KPI which in turn must see the last of the Minister concerned.

Of course no one is holding their breath that the KPI system is going to work. However, putting cynicism aside, it must be said for now that at least there is a system in place. The enforcement is another matter.

Head Ministerial Prefect Tan Sri Dr. Koh Tsu Koon has an unenviable job. The thought of him actually marking down and disciplining Datuk Seri Nazri Aziz would bring a wry smile to many faces.

At the end of the day though, should the Minister in charge of Performance Management fail to deliver, the new Prime Minister would have to walk the talk and remove him for falling short of his own KPI.

Now that would indeed be a right mess - the Minister in charge of Performance Management being sacked for poor performance.

Speaking of poor performance, the continued failure of the Penang Pakatan Government to appoint a new Deputy Chief Minister to replace Mohammad Fairus Khairuddin smacks of inefficiency. Having incessantly criticised Tun Pak Lah previously for procrastination, Datuk Seri Anwar Ibrahim should look himself in the mirror and ask why he too now moves at glacial speeds.

It is no excuse to say that political pressures or internal party issues need to be resolved first. That is not the people’s problem.

Pakatan’s delay in appointing a new Deputy Chief Minister for Penang and also in constituting the long awaited shadow cabinet is unacceptable. This stationary state of affairs must be resolved soon lest the people soon start to actually see little difference between the BN and the PR.

On the subject of delays, welcome back Elizabeth Wong. It took Pakatan long enough to return you to the people of Bukit Lanjan.

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